Requests for returns, exchanges, or refunds will be considered on a case by case basis, if a request is made within 10 business days of arrival of the shipment. Please provide pictures of faulty materials and thorough details explaining the cause for requesting returns, exchanges, or refunds. A reply will be sent within 48 hours. Fair consideration will be given to all requests out of respect for you as a human being and our customer. Please avoid mailing any returns without first communicating with us.
In most cases, international returns are not possible, but a partial refund or replacement may be possible.
Once a product is shipped, it may not be canceled. If you cancel an order before products have shipped, a full refund may be made less any financial charges.
In the case that your product is rejected by customs, please notify us immediately and provide screenshots as evidence. We will review this on a case by case basis. In most situations, we offer resending the products for 25% of the product value, plus the cost of shipping.